The Difficulty for Small Businesses in Handling Calls

A good plumber may not always be the most communicative person to speak to, especially if he has just taken his head out from under a sink to answer a call but by using a call handling service the plumber can get on with what he knows best and service his clients. The operators can then either send the message to the client or act as a front desk receptionist and transfer the call through. In the case of the plumber with his head under a sink, he may have requested that new clients be sent as a txt message to him and told that a call back will be as soon as he is available.
What a call handling service offers clients is the ability to communicate with their customers without being bound by the telephone. Many small businesses and especially sole-traders like the flexibility that employing a call handling service gives them, for many in trades it means that they can actually be out servicing their clients whilst at the same time be safe in the knowledge that their calls are being answered professionally, quickly and politely. What a call handling service offers clients is the ability to communicate with their customers without being bound by the telephone. A businesses that misses a phonecall because they were to busy to answer it is effectively falling at the last hurdle- they've done all the hard work marketing, they've convinced someone that their business is worth the phonecall to find out more, they've done everything except answer the phone when is mattered most.